Legal
Terms & Conditions
Last updated: 14 August 2026
1. About these terms
These Terms & Conditions ("Terms") form an agreement between you and GringoRent ("we", "us"), and govern your use of GringoRent and any related pages, tools, and services (the "Platform"). By creating an account, listing a property, or otherwise using the Platform, you accept these Terms. If you do not agree, please do not use the Platform.
2. What we are — and what we are not
GringoRent is a listings directory. We help renters discover apartments and homes and connect with the people who advertise them. We are not a landlord, property manager, broker, or agent, we are not a party to any rental agreement, and we do not own, inspect, or manage any property listed on the Platform. Any lease, deposit, payment, or dispute is strictly between the renter and the property owner or their representative.
3. Eligibility and accounts
You must be at least 18 years old and able to enter into a binding contract. You are responsible for the accuracy of your account details, for keeping your password confidential, and for all activity that happens under your account. Tell us immediately if you suspect unauthorised access. We may suspend or close accounts that breach these Terms or that we reasonably believe are being used fraudulently.
4. Listing rules for property owners
If you publish a listing, you confirm that you own the property or are authorised to advertise it, and that every detail — price, location, size, availability, photos, amenities, and rental requirements — is accurate and kept up to date. Listings must not be duplicated, misleading, discriminatory, or used to advertise anything other than the property described. We may edit, unpublish, or remove any listing, and may request documents to verify ownership before granting a verified badge.
5. Listing duration, boosts, and payments
Listings expire automatically after the period shown in your dashboard unless renewed or boosted. Paid placements ("Recommended" boosts) are processed through our payment provider, Shopify. Prices are shown before purchase and may change at any time for future purchases. Boosts increase visibility only — they are not a guarantee of views, enquiries, or a completed rental. Because placements start immediately, paid boosts are non-refundable once activated, except where refunds are required by law.
6. Reviews and user content
You keep ownership of the text, photos, and documents you upload, and grant us a worldwide, non-exclusive, royalty-free licence to host, display, resize, and promote that content in connection with the Platform. Only publish content you have the right to share. Reviews must reflect a genuine experience; you may not review your own listing, pay for reviews, or post abusive, defamatory, or deceptive content. We may remove content that breaches these rules.
7. Prohibited use
You agree not to scrape, copy, or resell Platform data; not to bypass security, rate limits, or the access gate; not to send spam or attempt to move users off-platform for fraudulent purposes; not to upload malware; and not to use the Platform to break any law, including housing, tax, and anti-discrimination law in the country where the property is located.
8. Rental safety
Never send a deposit or payment for a property you have not verified. We do not vet renters or owners, and listings may contain errors. Verify identities, inspect the property or arrange a trusted inspection, and read the lease before you pay anything. Report suspicious listings to us through the contact page.
9. Third-party services
Parts of the Platform rely on third parties, including Google Maps and Google reviews, our rental assistant provider, our email provider, and Shopify for payments and newsletters. Their content and availability are outside our control and subject to their own terms.
10. Disclaimers and liability
The Platform is provided "as is" and "as available", without warranties of any kind to the fullest extent permitted by law. We do not warrant that listings are accurate, that properties are available, or that the Platform will be uninterrupted or error-free. To the extent permitted by law, we are not liable for indirect or consequential loss, lost profits, or loss arising from any rental arrangement made through the Platform, and our total liability to you is limited to the amount you paid us in the 12 months before the claim.
11. Indemnity
You agree to indemnify us against claims, damages, and reasonable costs arising from your listings, your content, your use of the Platform, or your breach of these Terms or of applicable law.
12. Changes and termination
We may update these Terms as the Platform evolves. Material changes will be reflected in the "last updated" date above, and continued use after a change means you accept the new Terms. You may close your account at any time; we may suspend or end access if you breach these Terms.
13. Governing law and contact
These Terms are governed by the laws applicable at our place of business, and disputes will be handled by the competent courts there, unless mandatory consumer law in your country of residence gives you other rights. Questions? Email support@gringorent.com or use our contact page.
See also our Privacy Policy.