Legal

Privacy Policy

Last updated: 14 August 2026

1. What we collect

Account details (name, email, account type), listing content you publish (property details, photos, rental requirements, and any verification documents you upload), messages you send us, reviews you write, saved listings and recently viewed listings, approximate location if you allow it so we can show nearby rentals, and basic technical data such as device, browser, and pages visited.

2. Why we use it

To create and secure your account, publish and rank listings, show results near you, send transactional emails (confirmations, listing expiry and boost reminders), verify property ownership, prevent fraud and abuse, provide the rental assistant, process boost payments, and — only if you opted in — send you newsletters and rental tips.

3. Legal bases

Where the GDPR or similar laws apply, we rely on: performance of a contract (running your account and listings), legitimate interests (security, fraud prevention, improving the Platform), consent (marketing emails, precise location), and legal obligations (tax and record keeping).

4. Who we share it with

Service providers who process data on our behalf: our hosting and database provider, Google Maps and Google Places for maps and reviews, our AI provider for the rental assistant, our email provider for transactional mail, and Shopify for boost payments, contact submissions, and newsletters. We do not sell your personal data.

5. What is public

Published listings and their photos, the neighbourhood and city, and reviews together with your display name are visible to everyone. Verification documents, your email address, and your saved listings are never shown publicly.

6. Newsletters and marketing

You only receive marketing email if you tick the newsletter box at sign-up or subscribe later. Your consent is stored with your customer record in Shopify, and every marketing email includes an unsubscribe link. Unsubscribing does not stop essential service emails such as password resets or listing expiry notices.

7. Cookies and local storage

We use cookies and browser storage to keep you signed in, remember language, currency, recently viewed listings, and site preferences. Blocking them may break sign-in and saved listings.

8. Retention

We keep account and listing data while your account is active and for a reasonable period afterwards to meet legal, accounting, and fraud-prevention obligations. Verification documents are kept only as long as needed to confirm a listing, then deleted.

9. Your rights

Depending on where you live, you may request access to, correction of, or deletion of your personal data, object to or restrict processing, withdraw consent, and receive a copy of your data. Email support@gringorent.com and we will respond within the period required by law.

10. Security, children, and transfers

We use encryption in transit, access controls, and row-level database security to protect your data, but no system is perfectly secure. The Platform is not intended for anyone under 18. Because we operate worldwide, your data may be processed in other countries under appropriate safeguards.

11. Changes and contact

We will update this page when our practices change and revise the date above. Questions or requests? Email support@gringorent.com or use our contact page.